Billing FAQs

There are two ways to log in to your Wide Moat Research account.

Option 1 — One-time login code (recommended):

1. Go to https://widemoatresearch.com/login
2. Enter the email address you used to subscribe
3. Check your inbox for an email from Wide Moat Research sent from [email protected]
4. The subject line will be: "Your one-time login code for Wide Moat Research"
5. Enter the code on the login page — it expires in 10 minutes

Option 2 — Login with password:

1. Go to https://widemoatresearch.com/login
2. Enter your email address
3. Click "Login with password"
4. Enter your password and sign in

1. Go to https://widemoatresearch.com/login
2. Enter your email address
3. Click "Login with password"
4. Click "Set new password"
5. Follow the instructions sent to your email

1. Go to https://widemoatresearch.com/reset_password
2. Enter your email address
3. Check your inbox and follow the reset instructions

1. Log in to your account first
2. Go to https://widemoatresearch.com/update_password
3. Enter your current password, then your new password and save

1. Look for an email from [email protected] — this is Beehiiv's official sending address
2. The subject line is: "Your one-time login code for Wide Moat Research"
3. Check your spam, junk, and promotions folders
4. The code expires in 10 minutes — request a new one if it has expired
5. Make sure you entered the exact email address you subscribed with
6. Add [email protected] to your contacts and try again

Still stuck? Email [email protected] with your email address.

Try any email addresses you commonly use. If you're still stuck, email [email protected] and we can look it up for you.

Once logged in, click the person icon in the top right navigation bar. A dropdown will appear with three options:

• Edit profile — update your name and email address
• Reset password — change your password
• Logout — sign out of your account

1. Log in to your account
2. Click the person icon in the top right navigation
3. Select "Edit profile"
4. Update your email address and save

You may receive a confirmation to verify the new address. If you have trouble, email [email protected] and we can update it manually.

1. Log in to your account
2. Click the person icon → Edit profile
3. Update your name and save

Wide Moat Research offers four paid memberships plus a free newsletter:

• Wide Moat Daily — Free newsletter from Brad Thomas
• The Wide Moat Letter — $499/year (Brad Thomas & Nick Ward)
• Wide Moat Confidential — $5,000/year (Brad Thomas)
• Intelligent Options Advisor — $5,000/year (Stephen Hester)
• High-Yield Advisor — $5,000/year (Stephen Hester)

Visit https://widemoatresearch.com/upgrade to subscribe.

The Wide Moat Letter (https://widemoatresearch.com/wide-moat-letter):
Issues & Updates, Special Reports, Premier Features, Portfolio

Wide Moat Confidential (https://widemoatresearch.com/wide-moat-confidential):
Issues & Updates, Special Reports, Portfolio

Intelligent Options Advisor (https://widemoatresearch.com/intelligent-options-advisor):
Issues & Updates, Special Reports, Portfolio, Courses

High-Yield Advisor (https://widemoatresearch.com/high-yield-advisor):
Issues & Updates, Special Reports, Portfolio

All four publications are monthly:

• The Wide Moat Letter — First Monday of every month
• Intelligent Options Advisor — Second Wednesday of every month
• High-Yield Advisor — Fourth Wednesday of every month
• Wide Moat Confidential — Third Wednesday of every month

Cancellation is handled through Stripe, our secure billing provider:

1. Log in and click the person icon → Edit profile
2. Scroll down to the Billing summary section
3. Click "View billing info" — this opens a secure Stripe page
4. Select the subscription you want to cancel
5. Click "Cancel subscription"
6. You will retain access until the end of your current billing period

Need help? Email [email protected].

You keep full access until the end of your current billing period. After that, your access to that publication is deactivated. You will not be charged again. Other active subscriptions are not affected.

Visit https://widemoatresearch.com/upgrade and choose the publication you want to resubscribe to.

1. You may be logged in with a different email — log out and log back in with the correct email
2. Your payment may have failed — check your account page for billing status
3. Your subscription may have expired — visit https://widemoatresearch.com/upgrade to resubscribe

If your subscription is active and you still cannot access content, email [email protected].

On your account management page, scroll to the bottom and click "Unsubscribe from all communications". This stops email delivery but does NOT cancel your paid subscription — you will still be billed and retain full access.

Your payment method is managed through Stripe, our secure billing provider:

1. Log in to your account
2. Click the person icon → Edit profile
3. Scroll down to the Billing summary section
4. Click "View billing info" — this opens a secure Stripe page
5. Under Payment methods, click "Add payment method" or update your existing card

If you have trouble, email [email protected] and we can assist.

1. Log in to your account
2. Click the person icon → Edit profile
3. Scroll down to the Billing summary section
4. Click "View billing info" — this opens a secure Stripe page
5. Scroll to Invoice history to view and download past invoices

If a payment fails, Stripe will automatically retry the charge a few times over several days. You will receive email notifications about the failed payment.

To resolve it:

1. Log in to your account
2. Click the person icon → Edit profile
3. Scroll to Billing summary → "View billing info"
4. Update your payment method with a valid card

If your subscription is suspended due to non-payment and you would like to regain access, email [email protected].

We do not offer refunds on paid subscriptions. All sales are final. If you believe there was a billing error or have an exceptional circumstance, please contact us at [email protected] and we will review your case.

Charges occur when your subscription renews annually. All Wide Moat Research paid memberships are billed yearly. You would have been charged on the anniversary of your original subscription date.

To see a full history of charges, log in → person icon → Edit profile → Billing summary → "View billing info" → Invoice history.

If you do not recognize a charge, email [email protected] with the charge amount and date and we will investigate.